Comments on: Risky Business http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/ Just another WordPress weblog Thu, 28 Aug 2008 07:12:46 +0000 http://wordpress.org/?v=2.0.4 by: Amy http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-29558 Thu, 10 Jul 2008 01:34:58 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-29558 Wow. There are some passionate comments on here. High salon turnover is all about benefits, education, and money. I will scream it from the mountain tops until it actually happens....Salon employees need to stop griping and unionize. As a strong front we can fix the problems within our industry and become strong enough to pass legislature against diversion. Every other technical and professional career has a union. Why do we continue to let our selves be abused for the beauty of America? Wow. There are some passionate comments on here. High salon turnover is all about benefits, education, and money. I will scream it from the mountain tops until it actually happens….Salon employees need to stop griping and unionize. As a strong front we can fix the problems within our industry and become strong enough to pass legislature against diversion. Every other technical and professional career has a union. Why do we continue to let our selves be abused for the beauty of America?

]]> by: Wendy http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-28291 Sun, 01 Jun 2008 03:48:36 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-28291 Wow!! Jonathon and Kimberly! Two great and different perspectives on this subject! Each of you touch on two VERY IMPORTANT issues *Retention and *Retailing On Retention: Weather you are talking about Clients or Staff it's all about meeting their needs...If your salon doesn't do that, THEY WILL GO ELSEWHERE! To make that happen you must create realationships with them to build loyalty! When you are in "relationship" eveyone "get's heard" and only then can their need be met!! That goes for * both* CLIENTS AND STAFF!!! On Retailing: I love Kimberly's attitude! Figure out what factors are making you clients buy elsewhere and solve that issue! We can't stop diversion but we can REWARD OUR CLIENTS for buying from us! OUR ADAVNTAGE IS OUR RELATIONSHIP WITH THEM! The captive audience! Get Creative!!! That's one game that the big companies can't beat us at!!! Wow!! Jonathon and Kimberly! Two great and different perspectives on this subject! Each of you touch on two VERY IMPORTANT issues
*Retention
and
*Retailing

On Retention: Weather you are talking about Clients or Staff it’s all about meeting their needs…If your salon doesn’t do that, THEY WILL GO ELSEWHERE! To make that happen you must create realationships with them to build loyalty! When you are in “relationship” eveyone “get’s heard”
and only then can their need be met!!
That goes for * both* CLIENTS AND STAFF!!!

On Retailing:
I love Kimberly’s attitude! Figure out what factors are making you clients buy elsewhere and solve that issue!
We can’t stop diversion but we can REWARD OUR CLIENTS for buying from us!
OUR ADAVNTAGE IS OUR RELATIONSHIP WITH THEM! The captive audience!
Get Creative!!! That’s one game that the big companies can’t beat us at!!!

]]> by: Joanathon Goldhill http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-28263 Sat, 31 May 2008 05:53:07 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-28263 High turnover is the end result of oversaturation of workers in a market that already is struggling with economic issues.We the professionals are still just laborers using our backs to put food on the table.Sooner or later each worker reaches the end of their carreer with a generally bleak outlook financially.Try cashing in on an old salon and retiring after 20 years and see how long the money stretches.Kimberlee,I am happy for you that you are doing well. I hope that you don't look back some time from now and regret what has evolved within the industry.Sometimes when we compromise on our principles we gain in the short run, and lose in the long.Remember, it is you the professional that gave these wet line companies their stature in the industry and it is they who continue to put you down and take advantage of your continued support through mass distribution.Without you, their products wouldn't be selling at Target or any place else for that matter.Isn't it time to have greater expectations from those who are the supposed leadership of this industry?A dialogue needs to begin within the industry to address multiple issues which continue to plague our industry.Who do you think has the audacity to make a difference?You would most likely sell ten times the amount of retail without Walmart as your competition.Why not make some real money?It's you the professional that make a product professional.Why sell drugstore brands as professional products when you can find an obscure brand created by a professional educator and bring to the forefront of the industry? Thanks Kimberlee High turnover is the end result of oversaturation of workers in a market that already is struggling with economic issues.We the professionals are still just laborers using our backs to put food on the table.Sooner or later each worker reaches the end of their carreer with a generally bleak outlook financially.Try cashing in on an old salon and retiring after 20 years and see how long the money stretches.Kimberlee,I am happy for you that you are doing well. I hope that you don’t look back some time from now and regret what has evolved within the industry.Sometimes when we compromise on our principles we gain in the short run, and lose in the long.Remember, it is you the professional that gave these wet line companies their stature in the industry and it is they who continue to put you down and take advantage of your continued support through mass distribution.Without you, their products wouldn’t be selling at Target or any place else for that matter.Isn’t it time to have greater expectations from those who are the supposed leadership of this industry?A dialogue needs to begin within the industry to address multiple issues which continue to plague our industry.Who do you think has the audacity to make a difference?You would most likely sell ten times the amount of retail without Walmart as your competition.Why not make some real money?It’s you the professional that make a product professional.Why sell drugstore brands as professional products when you can find an obscure brand created by a professional educator and bring to the forefront of the industry? Thanks Kimberlee

]]> by: craig http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27997 Thu, 22 May 2008 11:39:04 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27997 Getting us to sell was never easy but diversion has made it harder. Worse then diversion is distributors.We put our energy into great service and adding a service to every ticket with add ons. Walmart cant offer That's what makes us different. That's where we make our money. For retail, focus on gift certificates for services and fashion items like jewelry, scarves, hats and appliances like blow dryers and chi irons, and forget the shampoo. It's a commmodity and we're not about that. Getting us to sell was never easy but diversion has made it harder. Worse then diversion is distributors.We put our energy into great service and adding a service to every ticket with add ons. Walmart cant offer That’s what makes us different. That’s where we make our money. For retail, focus on gift certificates for services and fashion items like jewelry, scarves, hats and appliances like blow dryers and chi irons, and forget the shampoo. It’s a commmodity and we’re not about that.

]]> by: kimberlee http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27978 Wed, 21 May 2008 23:49:27 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27978 Joanathon, i love your commments on here. You are a smart and passionate and i love that about you. Why do salons have high turnover? Because we arent working smart. Most salons dont have benefits or educction. We do and have no turnover to speak of, we give good benefits and incentives. How? By working hard and smart - selling a whole lot of retail to pay help pay for it. We copy target becuase they know what people want. We tell our clients that we carrry the best - at a better price then the drugstore and with a professional staff to back it up. And guess what, it works! "dont get mad (about diversion), get even" by selling more and doing it better. :-) Joanathon, i love your commments on here. You are a smart and passionate and i love that about you. Why do salons have high turnover? Because we arent working smart. Most salons dont have benefits or educction. We do and have no turnover to speak of, we give good benefits and incentives. How? By working hard and smart - selling a whole lot of retail to pay help pay for it. We copy target becuase they know what people want. We tell our clients that we carrry the best - at a better price then the drugstore and with a professional staff to back it up. And guess what, it works! “dont get mad (about diversion), get even” by selling more and doing it better. :-)

]]> by: Joanathon Goldhill http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27967 Wed, 21 May 2008 16:29:35 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27967 Kimberlee,It's nice that you can make a profit selling grocery store brands.Good luck moving your inventory when the grocery stores start offering your products at a price below your wholesale price.You'll need to invest in a feather duster to keep your non-professional beauty products looking good.The whole purpose of selling professional products is not necessaraily profits, it is to provide a network of dedicated educators and platform artists who are commited to forging the industry into the future.I believe that true spirit has been gone a long time.The network is driven at every level by capitolists who are extremely competent in the area of money making however they remain naive in the most important issues which involove the beauty worker.It's no wonder that every 5 years the beauty schools turn out enough graduates to replace every worker in the USA. Kimberlee,It’s nice that you can make a profit selling grocery store brands.Good luck moving your inventory when the grocery stores start offering your products at a price below your wholesale price.You’ll need to invest in a feather duster to keep your non-professional beauty products looking good.The whole purpose of selling professional products is not necessaraily profits, it is to provide a network of dedicated educators and platform artists who are commited to forging the industry into the future.I believe that true spirit has been gone a long time.The network is driven at every level by capitolists who are extremely competent in the area of money making however they remain naive in the most important issues which involove the beauty worker.It’s no wonder that every 5 years the beauty schools turn out enough graduates to replace every worker in the USA.

]]> by: kimberlee http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27920 Tue, 20 May 2008 10:46:55 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27920 We win by not swimming against the tide but with it by carrying only the most diverted products! Am i crazy? We do more retail then ever and keep growing. Our theory is a simple one - give people what they want at a place that is convenient. We carry crew and sell it all day long to our ladies for their sons and husbands. We sell Paul Mitchell as our lower price product and Redken at the higher end. We carry some matrix and it sells well. About half our retail is sold to walkins who are not buying services - and we use our windows for retail (we copy supercuts retailing approach because we see how well they do with retail.) Dont cut off your nose to spite your face. We cant stop diversion but we can all learn and benefit from it by turning a lemon into lemonade! We win by not swimming against the tide but with it by carrying only the most diverted products! Am i crazy? We do more retail then ever and keep growing. Our theory is a simple one - give people what they want at a place that is convenient. We carry crew and sell it all day long to our ladies for their sons and husbands. We sell Paul Mitchell as our lower price product and Redken at the higher end. We carry some matrix and it sells well. About half our retail is sold to walkins who are not buying services - and we use our windows for retail (we copy supercuts retailing approach because we see how well they do with retail.) Dont cut off your nose to spite your face. We cant stop diversion but we can all learn and benefit from it by turning a lemon into lemonade!

]]> by: Joanathon Goldhill http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27880 Mon, 19 May 2008 05:23:44 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27880 You guys are wasting your breath!The only way to change the industry is to be the change. Start now.What are you going to do? You guys are wasting your breath!The only way to change the industry is to be the change. Start now.What are you going to do?

]]> by: Carla http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27860 Sun, 18 May 2008 14:20:22 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27860 I think the comments before are right on. I feel I've been duped by the manufacturers. Stopping diversion seems like a simple task that several manufacturers have done. I'm fighting my own battle by only recommeding products that do not end up on grocery store shelves. I was a big supporter of Redken, but have only been given the run around when I reported diversion to the company. They just blow smoke about diversion. They will sell products and professional color to anyone. I recommend Aquage. Have you ever seen Aquage in Walmart, Target, etc.? This company has it figured out!! I think the comments before are right on. I feel I’ve been duped by the manufacturers. Stopping diversion seems like a simple task that several manufacturers have done. I’m fighting my own battle by only recommeding products that do not end up on grocery store shelves. I was a big supporter of Redken, but have only been given the run around when I reported diversion to the company. They just blow smoke about diversion. They will sell products and professional color to anyone. I recommend Aquage. Have you ever seen Aquage in Walmart, Target, etc.? This company has it figured out!!

]]> by: Angela http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27848 Sun, 18 May 2008 01:23:46 +0000 http://salonlife.blogs.ncacares.org/2008/05/15/risky-business/#comment-27848 As an industry professional for 40 years I couldn't agree with Keith and P.R. Thompson more. You both said a mouthful and I believe it is the way things are done! As an industry professional for 40 years I couldn’t agree with Keith and P.R. Thompson more. You both said a mouthful and I believe it is the way things are done!

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